Ontario – Order delivered within 3-6 business days AFTER shipping out via(Canada Post)
Quebec – Order delivered within 3-6 business days AFTER shipping out via (Canada Post)
New Brunswick / Manitoba / Saskatchewan / Alberta / BC/ Nova Scotia – Order delivered within 5-9 business days AFTER shipping out (Canada Post )
Newfoundland / PEI / NT / NU / Yukon – Order delivered within 3-12 business days (Canada Post)
Canada Post will make 1 delivery attempt to residential addresses. If you are not home, a notice will be left at your door and you must arrange to pickup the parcel at a local post office, as specified on the notice. If a failed delivery attempt is made, you must pickup the parcel at the post office within 10 business days.
Rest free, 80% of the time, the local post office is located within 2km from your home residence.
If your parcel is not picked up within 10 days, it will be returned to Ace Gifts Plus. We will at that time refund your purchase LESS the shipping cost.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com